Frequently Asked Questions:
TICKETS
Where can I buy tickets?
Tickets can be purchased online by clicking "Purchase Tickets" at the top of each webpage.
Should I purchase a ticket ahead of time?
Yes. To ensure you get the day and time you want, we suggest purchasing well in advance. Tickets can be purchased using a Visa, Mastercard, Discover, or American Express.
I don't have easy access to a printer. Do I have to print my ticket?
No, it is not necessary to print out your ticket to board. We will have a roster of riders for each pick-up location.
I have a child under the age of 5. Can they ride for free?
Because we are unable to exceed maximum capacity of the Trolley, it is required that every human being regardless of age have a ticket purchased. Reserving tickets for each person ensures that we will not exceed our passenger limit.
HOLIDAY LIGHT TOUR
How long is the Holiday Light Tour?
The tour is approximately 2 hours, and will end at your pick-up point.
How much does the Holiday Light Tour cost?
Where is the pick-up location for the Holiday Light Tour?
What should I expect from my Holiday Light Tour?
How much time do we spend on the Trolley?
The majority of time is spent on the Trolley as we view and drive between displays, but guests have the opportunity to take a scheduled restroom break and may stop at light displays with a brief walking tour.
What kinds of lights will we see?
We tour through the NW suburbs and view the holiday lights displayed by residents of the area each year. Our route is designed to be able to fit in as many of the best ones as we can in the allotted time frame. We will view 10-12 amazing displays as well as several smaller ones during our tour.
TWIN CITIES TOUR
How long is the City Tour?
The tour is approximately 3 hours, and will end at your pick-up point.
How much does the City Tour cost?
Please see calendar for pricing details when dates have been posted.
Where are the pick-up locations for the City Tour?
Where do I park for the City Tour?
What time is the pick-up?
Pick-up times vary by the location and date you choose. Please see calendar for additional details.
How much time do we spend on the Trolley?
The majority of the time is spent on the Trolley, but guests have the opportunity to get off at Minnehaha Falls and Guthrie Theater for photos and a restroom break.
Can I get off and back on another Trolley?
We make two stops for restroom breaks and photos as a group. There will not be an opportunity to catch a later ride to return to your pick-up location if you leave the group.
Where can I buy tickets?
Tickets can be purchased online by clicking "Purchase Tickets" at the top of each webpage.
Should I purchase a ticket ahead of time?
Yes. To ensure you get the day and time you want, we suggest purchasing well in advance. Tickets can be purchased using a Visa, Mastercard, Discover, or American Express.
I don't have easy access to a printer. Do I have to print my ticket?
No, it is not necessary to print out your ticket to board. We will have a roster of riders for each pick-up location.
I have a child under the age of 5. Can they ride for free?
Because we are unable to exceed maximum capacity of the Trolley, it is required that every human being regardless of age have a ticket purchased. Reserving tickets for each person ensures that we will not exceed our passenger limit.
HOLIDAY LIGHT TOUR
How long is the Holiday Light Tour?
The tour is approximately 2 hours, and will end at your pick-up point.
How much does the Holiday Light Tour cost?
- Adults (18 and up) – $30
- Children (17 and under) - $25
Where is the pick-up location for the Holiday Light Tour?
- Sheraton Minneapolis West Hotel
Parking is available in the Sheraton parking lot. We will meet inside the lobby.
What should I expect from my Holiday Light Tour?
- Christmas music will be played throughout the tour. We remain inside the Trolley for a majority of the tour besides a brief walking tour of some light displays and when we stop for a restroom break.
- Every year, we scout for any changes in the light displays along our route and adjust it accordingly to fit in as many of the best sights as possible. Even so, there is still some drive time between the the clusters of lights. We have 10-12 amazing holiday light displays along our route and several other smaller ones in between.
- The windows may fog up or frost over during the tour. We provide towels and squeegees to all passengers so everyone can clear their window to see. Another way to help keep the windows clear is to keep the windows cracked open to allow a flow of cold air inside, however, we then trade off keeping warmth inside the Trolley. We find most passengers prefer clearing the windows themselves and staying reasonably warm.
- While the Trolley is heated for everyone's comfort, it is set to a lower temperature to help with the windows. So, please dress warmly!
How much time do we spend on the Trolley?
The majority of time is spent on the Trolley as we view and drive between displays, but guests have the opportunity to take a scheduled restroom break and may stop at light displays with a brief walking tour.
What kinds of lights will we see?
We tour through the NW suburbs and view the holiday lights displayed by residents of the area each year. Our route is designed to be able to fit in as many of the best ones as we can in the allotted time frame. We will view 10-12 amazing displays as well as several smaller ones during our tour.
TWIN CITIES TOUR
How long is the City Tour?
The tour is approximately 3 hours, and will end at your pick-up point.
How much does the City Tour cost?
Please see calendar for pricing details when dates have been posted.
Where are the pick-up locations for the City Tour?
- Minneapolis Visitor Information center
505 Nicollet Mall Suite 100
Minneapolis, MN 55402
Please meet us at the front entrance - Minneapolis Convention Center
1301 2nd Ave South
Minneapolis, MN 55403
Please meet outside of the visitor center at the Minneapolis Convention Center - Mall of America – North entrance
2141 Lindau Lane
Bloomington, MN 55425
Please meet us at the North Parking lot at the Shuttle and Tour bus pick up area East of Ikea at the Mall of America
Where do I park for the City Tour?
- Minneapolis Visitor Information - There are several pay lots near the Minneapolis Visitor Information center.
- Minneapolis Convention Center - Within easy walking distance of the Minneapolis Convention Center there are a dozen parking ramps.
- Mall of America – Park for free in the North parking lot at the pick up location.
What time is the pick-up?
Pick-up times vary by the location and date you choose. Please see calendar for additional details.
How much time do we spend on the Trolley?
The majority of the time is spent on the Trolley, but guests have the opportunity to get off at Minnehaha Falls and Guthrie Theater for photos and a restroom break.
Can I get off and back on another Trolley?
We make two stops for restroom breaks and photos as a group. There will not be an opportunity to catch a later ride to return to your pick-up location if you leave the group.
TRIP
Will the tour be cancelled due to bad weather?
No, the Trolley is heated and air conditioned for comfort and is built on a commercial bus chassis to handle all road conditions.
How much walking will we do on the tour?
There is very little to no walking required on either tour. All the great sights are right outside the Trolley windows.
Can I take pictures/videos while on the tour?
Yes! Cameras, video cameras, and phone recordings are encouraged. There will be several great photo opportunities!
Will the tour be cancelled due to bad weather?
No, the Trolley is heated and air conditioned for comfort and is built on a commercial bus chassis to handle all road conditions.
How much walking will we do on the tour?
There is very little to no walking required on either tour. All the great sights are right outside the Trolley windows.
Can I take pictures/videos while on the tour?
Yes! Cameras, video cameras, and phone recordings are encouraged. There will be several great photo opportunities!
TROLLEY
Does the Trolley have heat and air-conditioning?
The Trolley is heated and air-conditioned for year-round comfort, however, please dress accordingly as it may still get a little chilly if we're having an especially cold day.
Is the Trolley wheelchair accessible?
Unfortunately, our Trolley is not wheelchair accessible. There are approximately 3 steps up into the vehicle.
Are food and drinks allowed on the Trolley?
Light non-messy snacks and beverages may be brought on the Trolley to enjoy during the tour. We ask that passengers do their best to be neat and remove any trash after the tour is over. Coolers are not permitted on board. We do provide complimentary bottled water.
Can I store a stroller or wheelchair on the Trolley?
There is limited storage space available on the Trolley, so there isn't room to store large objects like wheelchairs and strollers. If you are bringing young children, a small umbrella stroller that folds may be OK.
Is there a bathroom on the Trolley?
No, there is no bathroom aboard the Trolley, but there will be stops for restroom breaks.
Does the Trolley have heat and air-conditioning?
The Trolley is heated and air-conditioned for year-round comfort, however, please dress accordingly as it may still get a little chilly if we're having an especially cold day.
Is the Trolley wheelchair accessible?
Unfortunately, our Trolley is not wheelchair accessible. There are approximately 3 steps up into the vehicle.
Are food and drinks allowed on the Trolley?
Light non-messy snacks and beverages may be brought on the Trolley to enjoy during the tour. We ask that passengers do their best to be neat and remove any trash after the tour is over. Coolers are not permitted on board. We do provide complimentary bottled water.
Can I store a stroller or wheelchair on the Trolley?
There is limited storage space available on the Trolley, so there isn't room to store large objects like wheelchairs and strollers. If you are bringing young children, a small umbrella stroller that folds may be OK.
Is there a bathroom on the Trolley?
No, there is no bathroom aboard the Trolley, but there will be stops for restroom breaks.
OTHER
I want to get a large group together for a tour. Do you offer private tours?
YES! Private chartered tours are available for a variety of tours. Our Trolleys are also available for other private events, such as Weddings, Reunions, Parties and Corporate Events. Click the button below to get an instant pricing quote for your next event!
I want to get a large group together for a tour. Do you offer private tours?
YES! Private chartered tours are available for a variety of tours. Our Trolleys are also available for other private events, such as Weddings, Reunions, Parties and Corporate Events. Click the button below to get an instant pricing quote for your next event!
